Effective July 15, 2026. Applies to boisesepticpumping.com.
We collect the contact and property details needed to send a Boise-area service request to one independent septic contractor. Do not send payment-card, bank, Social Security, medical, or other sensitive information.
Information you provide
The service form asks for a name, callback number, property address, requested service, and a short description. A call can create caller-number, time, duration, routing, and voicemail records. A voicemail recording is created only after the greeting says the call may be recorded.
Idaho Code § 18-6702 allows a recording when one party consents. Voicemail calls may be recorded for lead handling; the greeting gives notice before recording begins. Notice is still given before voicemail recording as a transparency practice and because callers may be located elsewhere.
How the information is used
We use contact and property details to understand the job, return the call, check the service area or permit office, send the request to one independent contractor, maintain an operating record, prevent abuse, and comply with lawful requests. A call or form does not book an appointment.
Providers and recipients
- Independent septic contractor. The contractor receives the details needed to contact you and review the job. Its own privacy practices apply after receipt.
- FormSubmit. The contact form uses FormSubmit’s submission service to deliver the request to the operator inbox.
- Twilio. The published phone line and voicemail use Twilio infrastructure.
- Vercel. The static site and serverless voice endpoints are designed for Vercel hosting. Hosting logs can include IP address, browser information, requested path, time, and response data.
- Google Maps. The lazily loaded service-area map contacts Google when it loads. Google can receive the IP address, page information, and cookies under its own privacy policy.
We do not sell personal information to data brokers or send one request to several contractors for bidding. We may disclose it when law, court process, fraud prevention, or system security requires it.
Cookies and analytics
This build sets no first-party analytics or advertising cookies and includes no analytics pixel. Google Maps is the only embedded third-party interface. This policy must be updated before analytics, advertising, session-level call tracking, or another embed is added.
Retention and security
We keep records only while needed for the callback, business records, security, or legal duties, then delete or anonymize them. No internet service can promise perfect security. Put only the information needed for the septic request in the form or voicemail.
Deletion and questions
Call (208) 297-2198 from the number used for the request and ask for access, correction, or deletion. The operator can act on records it controls; a contractor or service provider may hold a separate copy subject to its own obligations. A minimal record of a completed privacy request may be retained.
Children and changes
The site is intended for adults arranging property service and does not knowingly collect information from children under 13. Material changes to collection or sharing will appear here with a new effective date.
There is no public walk-in office or mailing address. The service area is Boise, ID and nearby Ada and Boise County communities; privacy requests use the phone number above.